Return Policy

All returns & exchanges must be authorized in advance before they can be processed by Carefree Casuals. Customers who circumvent the following procedures risk being properly credited for their return. Unauthorized shipments forwarded directly to our corporate headquarters and in the absence of a RMA will be refused at the dock. No exceptions can be made to this rule.

Only current, first quality merchandise with its original labels may be returned for credit or exchange. Washed, worn or soiled items do not qualify for return. An assessment of the condition of the product will be made by the third party warehouse accepting the shipment and their determination will be final.
Items shipped in error on the part of Carefree Casuals or that are materially defective are eligible for a no-cost return. Carefree will pick up and either credit or replace the incorrect item free of charge. A Return Authorization is required to facilitate this correction.

Return Guidelines for Retail Customers

• 01-14 days: Unconditional full refund of returned merchandise credited against the original method of payment or for in-store credit at the customer's discretion.
• 15-45 days: Unconditional full refund of returned merchandise for in-store credit only.
• 46-90 days: 50% refund of returned merchandise for in-store credit. (All items returned under this category will be donated to Phoenix Children's Hospital on behalf of Carefree Casuals.)

All in-store credits are good for 120 days after issuance.

Exchanges

Exchanges are processed virtually the same way as returns with the following exception: Exchange orders are treated as new orders and immediate payment is required to facilitate an immediate shipment. Once the returned garment has been reviewed and processed by the receiving warehouse a credit will be issued against the original method of payment.

To initiate a return request please email CSR@CarefreeCasuals.com with your Order Number and the nature of your return or exchange.   A confirmation of all requests will be automatically emailed to the account holder. Our customer service team will review the request and obtain a Return Authorization Number directly from the Manufacturer. This data along with the correct return address will be emailed to the inquiring customer within 5-7 business days after acknowledgment.

Carefree Casuals can only credit a return after a product has been properly received and processed by the Manufacturer. Because all credit card companies process their charges differently, please allow 1-2 billing cycles for the refund to appear on either your account or credit card statement.